Patient experience measurement initiative [electronic resource] : challenges to measuring patient experience & recommendations from the quality table.

"There has been increased emphasis on improving patient experience in Ontario's health care system over the past few years and it has been the focus for many groups including the Ministry of Health and Long -Term Care, Local Health Integration Networks (LHINs), and provincial and national bodies such as Health Quality Ontario (HQO) and the Canadian Institute for Health Information (CIHI). In addition, all sectors are obligated to include TC LHIN quality initiatives through their 2014/15 Service Accountability Agreements (SAAs). Client experience is an explanatory performance indicator in the 2014/15 M-SAA for all community providers. The increased focus on patient experience has been accompanied by the realization that there is a substantial gap in the measurement of patient experience."--Executive Summary

"Final Report July 29, 2014".

Includes bibliographical references.

"There has been increased emphasis on improving patient experience in Ontario's health care system over the past few years and it has been the focus for many groups including the Ministry of Health and Long -Term Care, Local Health Integration Networks (LHINs), and provincial and national bodies such as Health Quality Ontario (HQO) and the Canadian Institute for Health Information (CIHI). In addition, all sectors are obligated to include TC LHIN quality initiatives through their 2014/15 Service Accountability Agreements (SAAs). Client experience is an explanatory performance indicator in the 2014/15 M-SAA for all community providers. The increased focus on patient experience has been accompanied by the realization that there is a substantial gap in the measurement of patient experience."--Executive Summary

gr-141124

rss-140805

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